Skye Learning Frontline Manager®: Introduction to Supervision - Details Page

Product Details

Topics Covered

  • Roles of a supervisor
  • Transitioning to a supervisory role
  • Key challenges
  • Organizational issues
  • Span of control
  • Emotional intelligence
  • Managing time and priorities
  • Communicating
  • Organizing the work
  • Managing relationships
  • Resolving conflicts
  • Guiding the work
  • Managing performance
  • Dealing with upper management

Key Features

  • Mobile-friendly
  • Audio-enabled
  • Fully accessible
  • Expert-supported
  • Badge and credit-awarding
  • Games & Flashcards
  • Video content

Course Preview

Course Description

Learning Outcomes

  • Outline the stages in the supervisory transition process.
  • Explain the five roles that a supervisor must perform.
  • Distinguish between and among different organizational structures, explaining how the supervisor's role fits within each.
  • Define "span of control" and discuss the different factors that may broaden or narrow a supervisor's span of control.
  • Explain the importance of emotional intelligence for those in a supervisory position.
  • Discuss the seven most important supervisory skills.
  • Discuss different strategies for managing time and priorities.
  • Describe ways to improve your active-listening skills and explain the importance of active listening in the communication process.
  • Define SMART goals and explain how they improve the goal-setting process.
  • Assess the relative importance of different interpersonal skills in the context of relationship management.
  • Discuss the stages of conflict and explain how a supervisor can most effectively address conflict in the workplace.
  • Discuss the role of both formal and informal feedback in a performance-management system.
  • Identify key strategies for "managing up."


This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

As an Accredited Provider, MindEdge offers for its learning events that comply with the Continuing Education and Training Standard.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive credit. Learners will have three attempts at all graded assessments.