Product Details
Topics Covered
- Coaching versus mentoring
- Emotional Intelligence
- Leadership style
- Triggers for coaching
- The coaching process
- GROW Model
- SMART goals
- Active listening
- Monitoring and feedback
Key Features
- Mobile-friendly
- Audio-enabled
- Badge and credit-awarding
- Fully accessible
- Games & Flashcards
- Expert-supported
- Video content
Course Preview
Course Description
Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.
Learning Outcomes
- Explain how coaching employees is a vital part of managing in any organization
- Differentiate between coaching and mentoring
- Explain why improving emotional intelligence can have a positive impact on managerial performance
- Recognize the role of leadership in setting the tone for team and organizational culture
- Identify signals that coaching is needed
- Summarize the GROW model for coaching
- Explain the SMART technique of goal setting
- Describe active listening and discuss its importance when communicating with employees
- Discuss the monitoring and follow-up coaching process
Notes
This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
As an Accredited Provider, MindEdge offers for its learning events that comply with the Continuing Education and Training Standard.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive credit. Learners will have three attempts at all graded assessments.
