Skye Learning Handling Difficult Employee Behavior - Details Page

Product Details

Topics Covered

  • Difficult employee behavior
  • Six-step model for conversations about difficult behaviors
  • Managing a complaining employee
  • Managing a disorganized employee
  • Managing a procrastinator
  • Managing an inflexible employee
  • Managing an unmotivated employee
  • Managing an overly sensitive employee
  • Managing an overly confident employee
  • Managing a manipulator
  • Managing a socially challenged employee
  • Managing an overly social employee
  • Managing a needy employee
  • Managing a bully

Key Features

  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Real-world case studies
  • Fully accessible
  • Games & Flashcards
  • Expert-supported
  • Video content

Course Preview

Course Description

Learning Outcomes

  • Discuss the importance of addressing difficult employee behavior
  • Describe a six-step model for handling conversations about difficult behaviors
  • Apply practical tips for handling conversations about difficult behaviors
  • Recognize the common 12 difficult employee behavioral types
  • Describe the 12 difficult behaviors, their causes and motivations, and their consequences
  • Outline best practices for handling the 12 difficult behaviors
  • Apply best practices to workplace scenarios involving the 12 behavioral types

Notes

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

As an Accredited Provider, MindEdge offers for its learning events that comply with the Continuing Education and Training Standard.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive credit. Learners will have three attempts at all graded assessments.

Project Management Institute, , the Registered Education Provider logo, Project Management Professional, , Project Management Body of Knowledge, , Agile Certified Practitioner, -, Risk Management Professional, -, the Talent Triangle, and the Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (® Guide) - Sixth Edition, Project Management Institute Inc., 2017.

The following list outlines the you will earn for completing this course, based on the certifications you have.

CAPM®/PMP®/PgMP®
Ways of Working PDUs: 0
Power Skills PDUs: 10
Business Acumen PDUs: 0
TOTAL: 10

PfMP®
Ways of Working PDUs: 0
Power Skills PDUs: 10
Business Acumen PDUs: 0
TOTAL: 10

PMI-ACP®
Ways of Working PDUs: 0
Power Skills PDUs: 10
Business Acumen PDUs: 0
TOTAL: 10

PMI-PBA®
Ways of Working PDUs: 0
Power Skills PDUs: 10
Business Acumen PDUs: 0
TOTAL: 10

PMI-RMP®
Ways of Working PDUs: 0
Power Skills PDUs: 10
Business Acumen PDUs: 0
TOTAL: 10

PMI-SP®
Ways of Working PDUs: 0
Power Skills PDUs: 10
Business Acumen PDUs: 0
TOTAL: 10