Skye Learning Quality Management Basics - Details Page

Product Details

Topics Covered

  • Quality management
  • Plan-Do-Check-Act cycle
  • Quality assurance vs. quality control
  • Work process
  • SIPOC diagram
  • Kano model
  • Statistical process control (SPC)
  • Ishikawa's Seven Basic Tools of Quality
  • Affinity diagram
  • Interrelationship digraph
  • Tree diagram
  • Process decision program chart
  • Matrix diagram
  • Prioritization matrix
  • Network diagram
  • SWOT analysis
  • Hoshin planning
  • Benchmarking
  • Force field analysis
  • Nominal group technique
  • Lean
  • Value stream map
  • Kaizen
  • Six Sigma
  • Critical to Quality tree

Key Features

  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Real-world case studies
  • Fully accessible
  • Games & Flashcards
  • Expert-supported
  • Video content

Course Preview

Course Description

Learning Outcomes

  • Describe the principles and practices that guide quality management activities
  • Understand how specific tools and techniques can be used to monitor and control quality
  • Use these tools in combination to create powerful plans and solutions to quality problems
  • Leverage quantitative and qualitative data to measure and control work
  • Describe the core competencies involved in several popular quality management methodologies
  • Employ quality analysis and quality planning approaches to meet customer expectations

Notes

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

As an Accredited Provider, MindEdge offers for its learning events that comply with the Continuing Education and Training Standard.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive credit. Learners will have three attempts at all graded assessments.

Project Management Institute, , the Registered Education Provider logo, Project Management Professional, , Project Management Body of Knowledge, , Agile Certified Practitioner, -, Risk Management Professional, -, the Talent Triangle, and the Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (® Guide) - Sixth Edition, Project Management Institute Inc., 2017.

The following list outlines the you will earn for completing this course, based on the certifications you have.

CAPM®/PMP®/PgMP®
Ways of Working PDUs: 6
Power Skills PDUs: 2
Business Acumen PDUs: 4
TOTAL: 12

PfMP®
Ways of Working PDUs: 0
Power Skills PDUs: 2
Business Acumen PDUs: 4
TOTAL: 6

PMI-ACP®
Ways of Working PDUs: 0
Power Skills PDUs: 2
Business Acumen PDUs: 4
TOTAL: 6

PMI-PBA®
Ways of Working PDUs: 0
Power Skills PDUs: 2
Business Acumen PDUs: 4
TOTAL: 6

PMI-RMP®
Ways of Working PDUs: 0
Power Skills PDUs: 2
Business Acumen PDUs: 4
TOTAL: 6

PMI-SP®
Ways of Working PDUs: 0
Power Skills PDUs: 2
Business Acumen PDUs: 4
TOTAL: 6