Skye Learning Conflict Resolution in Project Management - Details Page

Product Details

Topics Covered

  • Conflict management
  • Stages of conflict
  • Types of conflict
  • Conflict conditions
  • Styles of handling conflict
  • Conflict resolution
  • Negotiation
  • Stages of negotiation
  • Types of negotiation
  • Principled negotiation
  • Distributive negotiation
  • Integrative negotiation
  • Mixed motive negotiation
  • Best Alternative to No Agreement (BATNA)
  • Negotiating power
  • Communication strategies

Key Features

  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Real-world case studies
  • Fully accessible
  • Games & Flashcards
  • Expert-supported
  • Video content

Course Preview

Course Description

Learning Outcomes

  • Identify the stages of conflict
  • Recognize the structural differences that can cause conflict
  • Distinguish between different conflict types and apply strategies to resolve them
  • Describe how concern for oneself and concern for others interact to create different styles for dealing with conflict
  • Compare different negotiation styles and describe when each should be used
  • Demonstrate how power and BATNA can be used as tools during negotiations

Notes

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

As an Accredited Provider, MindEdge offers for its learning events that comply with the Continuing Education and Training Standard.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive credit. Learners will have three attempts at all graded assessments.

Project Management Institute, , the Registered Education Provider logo, Project Management Professional, , Project Management Body of Knowledge, , Agile Certified Practitioner, -, Risk Management Professional, -, the Talent Triangle, and the Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (® Guide) - Sixth Edition, Project Management Institute Inc., 2017.

The following list outlines the you will earn for completing this course, based on the certifications you have.

CAPM®/PMP®/PgMP®
Ways of Working PDUs: 0.75
Power Skills PDUs: 0
Business Acumen PDUs: 1.25
TOTAL: 2

PfMP®
Ways of Working PDUs: 0
Power Skills PDUs: 0
Business Acumen PDUs: 1.25
TOTAL: 1.25

PMI-ACP®
Ways of Working PDUs: 0
Power Skills PDUs: 0
Business Acumen PDUs: 1.25
TOTAL: 1.25

PMI-PBA®
Ways of Working PDUs: 0
Power Skills PDUs: 0
Business Acumen PDUs: 1.25
TOTAL: 1.25

PMI-RMP®
Ways of Working PDUs: 0.75
Power Skills PDUs: 0
Business Acumen PDUs: 1.25
TOTAL: 2

PMI-SP®
Ways of Working PDUs: 0
Power Skills PDUs: 0
Business Acumen PDUs: 1.25
TOTAL: 1.25