Skye Learning Conflict Management (ACE CREDIT®) - Details Page

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Katia S.

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"This was an excellent course in both content and delivery. I found it easy to use, challenging but not overwhelming."

Ruth A.

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"Thank you for offering this course in this format. It definitely worked for me!"

Francis T.

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"I have liked the course all the way. Very relevant materials and approach."

Rachael K.

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"With change being the only constant in the evolution of organizations, this course offers great lessons in identifying the need for change, the steps required to implement that change, the models one can choose and how to sustain and measure the success or otherwise of the change implemented."

Anya M.

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"This course was a terrific overview on change management as I prepare for ProSci certification. I appreciate the diversity of exercises and the clarity, knowledge and directness of the speakers in the short videos. Thank you!"

Pablo Antonio H.

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"Excellent course structuring, since it leads to learning in a solid and effective way. It also allows us to recognize the benefits described through the examples."

Anna C.

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"This course is very impressive and comprehensive lesson for the learner. The content is really up to date and practical."

Claudia H.

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"Really useful course, good variety of methods employed so all the methods were differentiated from one another."

Femi A.

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"This course is very educative, relevant, and an eye-opener to me as a team leader in my company."

Stephani J.

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"Great course. I would recommend it to anyone who needed to sharpen their change management skills."

Sylvia A.

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"Overall, I thought this course was excellent and the activities were fun to do, while reinforcing the learning objectives."

Stephani J.

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"Great course. I would recommend it to anyone who needed to sharpen their change management skills."

Esam S.

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"I have gained a great amount of knowledge about change management after completing this course. I learnt important aspects and techniques about change that I can use not only in my career as an HR professional but also in my daily life."

Jared G.

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"Really well put together. Deep information delivered in a way that I can learn and not feel overwhelmed."

Charles C.

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"Really opens up your eyes and makes you constantly think of things that your current boss probably does on a day-to-day basis. Allows a much better understanding for change, process of change and the need for change. Great course."

Alexander Y.

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"This was a great course. I didn't realize that so much went into crafting a change initiative. Now that I've taken this course I feel confident in my ability to carefully and constructively create change."

Moyinoluwa O.

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"The course is a necessity for every worker because it helps to adapt and understand change in our places of work. The lesson derived are also applicable to every aspect of our life as individual."

Grace M.

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"I thoroughly enjoyed this course, as it created an avenue for me to learn by explaining information I learned. I really enjoyed the case study scenarios and the various activities, including crossword puzzles and vocabulary games, that made the learning effective and fun."

Margarita G.

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"Great course! Thank you."

Koko E.

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"Beautiful course, easy to follow."

Lillian L.

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"Great course! It has really helped me be able to coach my team more efficiently."

Claudia H.

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"Very thorough, with case studies that really illustrated the different types of difficult behavior."

Samuel E.

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"Thank you so much for this wonderful course. In fact I have learnt a great deal on various ways on handling different categories of employees and other team members in workplace environment and the community at large."

Deidre H.

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"This course taught me a lot about myself and how I deal with others. It was an amazing, eye-opening experience."

Todd M.

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"Informative, concise, and relevant."

Sunday I.

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"Handling difficult employees is an interesting topic. The topic has motivated me on how to control and handle difficult employees. Also how to handle overconfident employees and how to control my temper when a bully manager threatens me."

Daniel M.

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"I truly enjoyed this course! I am happy that our company was able to offer the course to our management staff. I believe it gave me the proper tools to better assist the customers and employees we work with daily."

Daniel M.

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"I truly enjoyed this course! I am happy that our company was able to offer the course to our management staff. I believe it gave me the proper tools to better assist the customers and employees we work with daily."

Dean B.

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"This course was well put together. It has provided me with some tools to help me be a more effective leader for my team and organization. This course has brought me to a better understanding of how to best conduct what can be, at times, considered difficult conversations, when it comes to coaching your team and the differences we all have as people, with varying backgrounds and experience. Thank you."

Daniel M.

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"I truly enjoyed this course! I am happy that our company was able to offer the course to our management staff. I believe it gave me the proper tools to better assist the customers and employees we work with daily."

Ann Marie D.

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"My knowledge pertaining to communication has expanded considerably. Thank you."

Jackie W.

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"The skills I learned I will be able to use in my career daily."

Tara T.

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"I truly enjoyed the new insight and reminders that came from this course. I already plan to share some of these suggestions and ideas with others that are truly not using these practices."

Karl B.

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"Helpful, found deficiencies I didn't know were present."

Jonathan B.

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"A relevant course that introduced concepts in a very cogent and logical manner."

Isoboye N B.

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"Precise and clear communication of content materials. I appreciate the attached guides, which can also serve as templates for actual work."

Andrea M.

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"This course was very helpful in teaching interpersonal skills for working effectively in a team and through remote work. I am very glad I took it and feel much more confident volunteering to lead meetings and take minutes now as well!"

Okorie C.

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"I keep getting better with every one of these courses. I have referred some of my friends to partake in this self-development process. Highly recommended."

Robert B.

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"Great course for understanding communication techniques in different situations."

Daniel K.

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"Very timely and relevant course, especially on teleworking."

Mabu C.

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"This course is a must take for any person in the corporate world. It contains vital information on various skills for anybody aspiring to be a leader and to stand out in their work place and career."

June S.

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"This was a very enjoyable and interactive course."

Jonathan E.

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"This is a very rich and enlightening course. I really cherish the privilege of learning new things, adding value to my work life, and enhancing my communication skills through this course."

Charmine M.

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"Very knowledgeable and easy-to-understand course. I love the way they included examples for all the courses. Will help you if you chose to advance in your career."

Jericho M.

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"I thought this course was informative and interesting. It had a lot of stuff that I could use towards my current work and going forward, if I decide to switch companies."

Jesse V.

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"I found this course to be beneficial, relevant, and practical. Communication problems are the root of many other larger issues. Spending time thinking of better ways to communicate more effectively will lead to better results."

Deryl G.

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"Thank you for providing me with a tool to obtain a position that could help me usher in a new chapter of my life."

Frank C.

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"This was a superior period of online instruction which was informative as well as challenging."

Yusuf A.

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"It was quite insightful. I had a fantastic experience on the course platform! For instance, the games. I strongly recommend this course for anyone who wants to improve their communication skills."

Cathy T.

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"I enjoyed this course. Made me consider both verbal and non-verbal communication techniques that I had never thought of before."

Nicole G.

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"Helpful information, both new and refreshing reminders. Some ideas could even apply in personal relationships along with professional interactions. The games & exercises were pretty fun & engaging. The course was worth my time & energy!"

Rose B.

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"Enjoyed this class very much! Very informative."

Angela R.

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"I enjoyed this course and it provided helpful hints in dealing with difficult people."

Travis B.

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"This course allowed for good insight to my current management style. It reassured some previous thoughts and directed me away from several misconceptions."

Theresa S.

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"Very interesting material, and very useful in the workplace."

Pablo Antonio H.

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"Excellent course. It gave me guidelines and guides to establish in my workplace and helped to exercise a more intelligent and assertive supervision."

Michael B.

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"Very helpful and relevant. Insightful, and would recommend to colleagues."

Wilson Enrique A.

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"Excellent conflict management course; helped me a lot in my personal and work life."

Bernice R.

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"The training material that was provided within the course was amazing. I enjoyed the many exercises within the course as well. It helped me retain the information to help me in any possible conflict in the future. Thank you."

Sunday I.

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"I enjoyed the course. The course really enhanced my abilities in my place of work. It also taught me how to handle difficult people both at home and in the workplace. In general, the course outline is satisfactory."

Richard A.

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"Having access to this course was timely. I now have a better understanding of the causes of conflict, as well as identifying and dealing with conflict in the workplace."

Abubakar B.

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"I thoroughly enjoyed the course. It will help me in managing conflict situations in the workplace."

Abubakar D.

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"I really enjoyed the learning objectives in this course. it made me to understand more on how to handle workplace conflicts in my organization."

Patrick E.

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"The course was impactful and should be done periodically to reshape workplace behaviors and dealings to promote a good work environment."

Nosakhare A.

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"The course was exciting and expository, and I believe the lessons learnt on handling and managing workplace conflicts would be helpful in my career and in my day-to-day interpersonal relationships."

Jennifer G.

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"Very informative and well done course. The case studies were excellent and strongly reinforced the learning content."

Brett H.

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"I really enjoyed this course and would recommend it to others."

Tara T.

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"Emotional Intelligence for Managers is such a great training tool. If more people in leadership implemented the suggestions and information noted here, the workplace could run a lot more efficiently. I plan to share what I've learned in team meetings."

Jeff K.

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"The course was very easy to navigate through and had a lot of meaningful information. The mini cases were a great way to practice different scenarios of conflict in the workplace, and it was great to be able to click on suggested responses and video clips after you were able to jot down your own thoughts. I loved comparing my thoughts vs. the suggested responses to see if I was on the same page or totally missed looking at the scenario a different way."

Mandi H.

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"I really appreciated the mini-cases, as they all pertained to difficult situations I've come across so many times! It was helpful to put my EI learning to the test with each one, and by the end, I felt like the answers came naturally. The information learned during the course is really going to stick with me in real-life situations."

Hiwot M.

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"This training gave me a great insight about Emotional Intelligence and how I can develop mine as a manager. The training is packed with important educational materials and videos. Grateful for this training. Excellent job training!"

Kai W.

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"This session has taught me to self-evaluate under extreme circumstances, which in return gives me a level-headed playing field when feeling at a disadvantage."

Chris C.

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"The mini-cases were great for applying what was learned in the modules. Great real-life examples."

Heather S.

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"The content of the course was relevant, very informative, and filled with practical examples."

Randel R.

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"I thought this course was informative and shed light on areas of improvement that can help negotiate day-to-day disputes."

Kim C.

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"Great course, the assignments and checkpoints were very effective. The videos were current and relevant."

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Courses Included in this Certificate

Course Description

Whether adopting new technology or adapting to a drastic shift in an organization's core focus, change is a constant in any successful business. Managers play a fundamental role in successful effecting changes across an organization, and meanwhile, humans, by nature, will often resist change out of fear of the unknown. This introductory course addresses the key issues managers face in a dynamic environment. By understanding the steps in effecting change and how to overcome resistance, a manager can successfully lead change at various levels of an organization.

Course Credits

  • .4 IACET CEUs
  • 4 HRCI Credits
  • 4 SHRM PDCs
  • 4 ATD CI Credits
  • 4 PMI PDUs

Course Description

As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined.

Course Credits

  • 1 IACET CEUs
  • 10 HRCI Credits
  • 10 SHRM PDCs
  • 10 ATD CI Credits
  • 10 PMI PDUs

Course Description

In most organizational settings, you'll be expected to work in teams. At times, your team members may not be physically in the same office with you. And yet, communicating effectively within these teams is critical to the success of the team, and critical to your personal success on any given project or task. This introductory-level course will help you improve your collaborative communication by providing best practices and effective tips and techniques.

Course Credits

  • .4 IACET CEUs
  • 5 HRCI Credits
  • 5 SHRM PDCs
  • 5 ATD CI Credits
  • 5 PMI PDUs

Course Description

As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Course Credits

  • .6 IACET CEUs
  • 6 HRCI Credits
  • 6 SHRM PDCs
  • 6 ATD CI Credits
  • 6 PMI PDUs

Course Description

Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.

Course Credits

  • 0.3 IACET CEUs
  • 3 HRCI Credits
  • 3 SHRM PDCs
  • 3 ATD CI Credits

Course Description

This course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.

Course Credits

  • .3 IACET CEUs
  • 3 HRCI Credits
  • 3 SHRM PDCs
  • 3 ATD CI Credits

Course Description

Leaders and manager are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. This brief introductory course focuses on the context of leading and managing when there is disagreement and discord, within and without the organization.

Course Credits

  • 1 HRCI Credits
  • 1 ATD CI Credits

Course Description

This is the final exam course for this ACE CREDIT®-bearing bundle. This course is not available for individual sale.

Course Credits

  • 3 ACE Credits
  • 2 ATD CI Credits

Course Description

This course introduces the learner to the topics covered in this course bundle, as well as the process for earning ACE CREDIT®.

  • 1 ATD CI Credits

Notes

This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive CEU credit. Learners will have three attempts at all graded assessments.

Project Management Institute, PMI, the Registered Education Provider logo, Project Management Professional, PMP, Project Management Body of Knowledge, , PMI Agile Certified Practitioner, PMI-ACP, PMI Risk Management Professional, PMI-RMP, the PMI Talent Triangle, and the PMI Talent Triangle logo are marks of the Project Management Institute, Inc.

Information in this course has been taken from A Guide to the Project Management Body of Knowledge, (® Guide) - Sixth Edition, Project Management Institute Inc., 2017.

The following list outlines the you will earn for completing this course, based on the certifications you have.