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Skye Learning | Skye Support Page

Skye Support

Learners' Frequently Asked Questions

To receive additional assistance from a Skye Learning representative, please click here to visit our Contact page and submit your information.

Interactive Frequently Asked Questions Section

The Skye Learning login page is located at:

https://courses.skyelearning.com

If you forgot your password, please visit the login screen and click on the Forgot Password link.

If your access period has expired, you can purchase an access extension by logging in and clicking on the “Extensions” link for the course you'd like to extend. If you are having trouble making a purchase, please submit a request for assistance using the Contact Us link above.

After you have completed your course or certificate program, you can download and print a PDF certificate of achievement from the course records page, accessible after logging into the learning management system. Your certificate of achievement is also available in your course on the Course Summary page. Certificates are accessible anytime, even after your access to the course has expired.

You should have received a receipt/ invoice attached to your welcome email. You can also download and print a receipt from the course records page, accessible after logging in. Receipts are accessible anytime, even after access to the course has expired.

You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

Please email support@skyelearning.com with any technical questions or concerns.

  • Software:
    • Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
    • The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )
  • Web Browser:
    • The last three versions of the major modern browsers:
      • Chrome
      • Edge
      • Firefox
      • Safari
    • Internet Explorer 11
    • Other web browsers may work, but may not render all features of the courses
    • Cookies must be enabled
    • JavaScript must be enabled
  • Internet:
    • Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
    • E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

Some courses do have printable materials. Videos, games, and assessments are not available for download.