Skye Learning HR Skills®: Problem-Solving - Details Page

Product Details

Topics Covered

  • Standards of critical thinking
  • Steps in problem-solving
  • Defining the problem
  • Investigating the issue
  • Generating solutions
  • Choosing a solution
  • Monitoring and validating

Key Features

  • Mobile-friendly
  • Audio-enabled
  • Badge and credit-awarding
  • Fully accessible
  • Games & Flashcards
  • Expert-supported
  • Video content

Course Preview

Course Description

Learning Outcomes

  • Demonstrate critical thinking when solving problems
  • Clearly define issues before jumping into "solutions mode"
  • Thoroughly investigate issues by gathering and analyzing information in appropriate ways
  • Effectively brainstorm solutions to problems
  • Thoughtfully evaluate solutions and pick the best one
  • Monitor your chosen solution and validate its success
  • Apply the five steps of problem solving to real-world HR issues
  • Utilize problem-solving techniques like the Socratic method, Occam's razor, and root-cause analysis


This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

As an Accredited Provider, MindEdge offers for its learning events that comply with the Continuing Education and Training Standard.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive credit. Learners will have three attempts at all graded assessments.